Refund Policy

Refund & Replacement Policy

We value our customers and aim to provide quality products. However, please carefully review our policy before making a purchase.

❌ No Refund Policy

STech does not offer refunds under any circumstances. Once an order is placed and delivered, the amount cannot be refunded.

🔁 Replacement / Exchange Policy

Replacement or exchange is only applicable in case of a faulty or damaged product.

• Customers must contact us within 5 days of receiving the product
• Requests made after 5 days will not be entertained
• Replacement is subject to verification and approval

📦 Mandatory Requirements for Replacement

To process a replacement request, customers must provide:

✔ A clear parcel opening video (continuous, no cuts or pauses)
✔ Original airway bill / courier slip
✔ Original invoice

⚠️ Failure to provide any of the above proofs will result in rejection of the claim

🚫 Exceptions to Replacement Policy

The following items are not eligible for replacement or exchange:

• Products that are used, damaged, or tampered with
• Products missing original parts, accessories, or packaging
• Sale, discounted, or clearance items
• Claims raised after the 5-day period

🛒 How to Request a Replacement

To request a replacement, please follow these steps:

  1. Contact us within 5 days of receiving your order

  2. Share your order number, issue details, and parcel opening video

  3. Our team will review and verify the claim

  4. If approved, a replacement will be processed

📩 Contact Us

If you have any questions regarding this policy, feel free to contact us:

📧 Email: stech04500@gmail.com
📱 WhatsApp: 0301-0162456

By placing an order with STech, you agree to the above Refund & Replacement Policy.