Refund Policy
Refund & Replacement Policy
We value our customers and aim to provide quality products. Please review our policy carefully before making a purchase.
β No Refund Policy
STech does not offer refunds under any circumstances. Once an order is placed and delivered, the amount cannot be refunded.
π Replacement / Exchange Policy
Replacement or exchange is only applicable in case of a faulty or damaged product.
β’ Customers must contact us within 7 days of receiving the product
β’ Requests made after 7 days will not be entertained
β’ Replacement is subject to verification and approval
π¦ Mandatory Requirements for Replacement
To process a replacement request, customers must provide:
β A clear parcel opening video (continuous, no cuts or pauses)
β Original airway bill / courier slip
β Original invoice
β οΈ Failure to provide any of the above proofs will result in rejection of the claim
π« Exceptions to Replacement Policy
The following items are not eligible for replacement or exchange:
β’ Products that are used, damaged, or tampered with
β’ Products missing original parts, accessories, or packaging
β’ Sale, discounted, or clearance items
β’ Claims raised after the 7-day period
π How to Request a Replacement
- Contact us within 7 days of receiving your order
- Share your order number, issue details, and parcel opening video
- Our team will review and verify the claim
- If approved, a replacement will be processed
π© Contact Us
If you have any questions regarding this policy, feel free to contact us:
π§ Email: stech04500@gmail.com
π± WhatsApp: 0301-0162456
By placing an order with STech, you agree to the above Refund & Replacement Policy.